Halse Lodge Noosa Heads

Privacy Policy

Halse Lodge Noosa Backpackers Pty Ltd treats personal information and personal data (‘personal data’) provided to us with respect and integrity.
This privacy policy applies globally to Halse Lodge Noosa Backpackers Pty Ltd and its related companies (‘Halse Lodge Noosa ‘Halse Lodge’ ‘we’, ‘our’ or ‘us’) and the personal data that we collect online through your use of our website www.halselodgenoosa.com.au , including all country-specific websites and any other website operated by any member of Halse Lodge, (“website”) or offline through your interactions with us.

Your consent

By providing your personal data to us you consent to the collection, processing and use of your personal data as described in this Privacy Policy.

What information do we collect and how do we collect it?

We usually collect personal data directly from you, including over the telephone, by correspondence (e.g., letter, fax or email), electronically or in person. However, we may also collect personal data from third parties with whom we do business.

Specifically, personal data may be collected when you:

1. Stay with us:

• Book a room
• Check-in and pay
• Eat at the hostel bar or restaurant during a stay
• Requests, complaints and/or disputes.

2. Participate in marketing programs or events:

• Sign up for loyalty programs
• Participation in customer surveys
• Online games or competitions
• Subscription to newsletters, in order to receive offers and promotions via email.

3. Participate in one of our tour products:

• Book a tour product
• Pay
• Sign waivers
• Purchase merchandise or photograph packs

4. Interact with third parties:

• Tour operators, travel agencies, reservation systems, and others

5. Engage with us electronically:

• Connection to Halse Lodge websites (IP address, cookies)
• Online forms (online reservation, questionnaires, Halse Lodge pages on social networks).

What do we use your personal data for?

Any of the personal data we collect from you may be used in one of the following ways:

• To personalize your experience. (your information helps us to better respond to your individual needs)
• To improve customer service. (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• Your personal data will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send relevant targeted advertising to you on third party websites
• To send periodic emails

In all cases, we will collect personal data about you that is relevant to our business relationship with you. In some cases, we may be required to collect and retain certain types of personal data by law.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt out instructions provided in the communication.

How long do we retain your personal data?

Personal data is only retained for as long as it is necessary for the identified purposes, to the extent necessary for purposes reasonably related to those identified purposes (for example, resolving disputes) or as required by law.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal data they provide in their user profile. All users can see, edit, or delete their personal data at any time (except they cannot change their username) Website administrators can also see and edit that personal data.

How do we protect your personal data?

We implement a range of security measures to protect personal data from misuse, interference or loss and unauthorised access, modification and disclosure with appropriate safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it. We store most data about you in computer systems and databases operated by either us or our external service providers. However, safeguards and security measures apply to personal data in both electronic and hard copy form. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).

Halse Lodge uses a highly secure PCI-Compliant payment gateway provided by Westpac Banking Corporation to handle all credit card transactions on this website. At no time will credit card information be stored or divulged to any third-party other than to Westpac Banking Corporation for the purpose of processing payments.
We make every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private financial information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

IP Addresses

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Nomads. In general on our websites, IP addresses are logged to track a user’s session while the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Who do we share your personal data with?

We may share your personal data with other companies in Collective Hotels Management Pty Ltd and their employee, including companies operating in different countries but only where necessary for a business purpose (other than marketing) or where you have expressly consented to this.

We may also release your personal data when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

We do not sell, trade, or otherwise transfer to outside parties your personal data. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. In addition, we may disclose, use, aggregate, anonymous, pseudonymised or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

We may transfer personal data to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection. By providing your personal data to us you consent to the transfer of your personal data to a country other than your own. Your personal data may be stored, accessed, used, maintained or processed in accordance with this Privacy Policy and applicable data protection laws in Australia. Where your personal data is collected within the European Economic Area (“EEA”), it will only be transferred outside of the EEA where an adequate level of protection for your rights as a data subject can be ensured, and where the transfer is otherwise in accordance with relevant data protection laws.

Third party linked sites

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Queries

Your personal data held by us should be accurate, complete and kept up to date. You have the right to access your personal data collected by Halse Lodge Noosa and to modify it subject to applicable legal provisions. If you wish to request access to, correction of, an update to or erasure of your personal data, you can contact us using the contact details set out below. In most circumstances we will allow you access to your personal data (including where you wish to verify your personal data). However, access may be refused where we are permitted or required by law to refuse access to such data. If we refuse your request to access your personal data, we will provide reasons for the refusal.

If you live in certain countries, you may be entitled to request a copy of the personal data relating to you which we hold. If you wish to exercise this right, please contact us on the details set out below. There is no fee for requesting that your personal data be corrected or for us to make corrections. We reserve the right to charge a fee (where permissible) to cover the reasonable costs incurred by us in processing your request to access your personal data, such as photocopying, administration and postage costs. Contact details: accounts@collectivehm.com.au

Changes to our Privacy Policy

If we change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. We recommend that you consult it regularly, particularly when making a reservation at our hostel.

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Terms and Conditions

These Terms and Conditions (Conditions) set out the basis on which Halse Lodge Backpackers Pty Ltd (as defined below) will provide accommodation and other products and services at its hostels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.

1. INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Arrival Date” means the date on which the Customer’s stay at the hostel is due to commence, as per the Booking Details
“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by the hostel
“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hostel and any other products and/or services to be included in the Booking
“Charges” means the charges payable by the Customer in connection with the Booking
“Contract” means the contract between the Customer and Generator in relation to the Booking
“Customer” means person who makes the Booking
“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking
“Hostel” means the hostel owned or operated by Halse Lodge Noosa Backpackers Pty Ltd in the location of which is specified in the Booking

2. BOOKINGS

2.1 Customers can request Bookings via the Hostel’s website or by contacting the Hostel’s staff at the Hostel.
2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number, email address and valid credit card details
2.3 No request for a Booking should be deemed to be accepted unless and until the Hostel confirms its acceptance and provides a booking reference, at which point the Booking will come into existence.
2.4 Subject to clause 4 the Hostel will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at the Hostel’s standard rates from time to time.
2.5 When booking multiple beds in a shared room, the Hostel will make a genuine attempt to put people on the same booking in the same room, however this cannot be guaranteed, we will endeavour to do our best.
2.6 Group Bookings over 10 or more people will require prior consent from the hostel

3. FEES AND PAYMENT

3.1 The Charges will be as quoted by the Hostel to the Customer upon the Customer’s request for a Booking.
3.2 Unless otherwise agreed by the Hostel, the Charges only cover the provision of accommodation at the Hostel and the Customer may incur additional charges including, without limitation, charges for meals, room service and wireless internet access (the “Additional Charges”).
3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.
3.4 By making a booking the customer agrees to an automatic payment of the Charges in full 48 hours prior to the arrival date. At time of booking the customer must provide valid Credit Card details to secure the booking.
3.5 Any Additional Charges must be paid either as they are incurred or, at the Hostel’s option, upon the Customer checking out at the Hostel.
3.6 The Hostel reserves the right to pre-authorize credit cards for group booking or for all Bookings over peak periods without any written approval from the customer.
3.7 The following payment methods are accepted by the Hostel; Cash or Credit or Debit Cards (American Express, Visa and Mastercard).
3.8 Payment fees are automatically charged when processing your payments. Credit card surcharge / payment fees are non refundable and / or transferable.
3.9 All Visa cards will incur a 2.19% payment fee.
3.10 All Mastercard cards will incur a 2.19% payment fee.
3.11 All Amex cards will incur a 3.95% payment fee.
3.12 We reserve the right to change payment fees as they fluctuate with our merchant.

4. CANCELLATIONS & REFUNDS

4.1 If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking
4.2 The Customer may cancel the Booking without charge if notice is given to the Hostel at least 48 hours prior to 1500 hours (local time) on the Arrival Date. In which case the Hostel will refund to the Customer all sums paid by the Customer in advance
4.4 Where the Customer fails to give sufficient notice of cancellation as per clause 4.5 or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the already pre-charged or applicable rate amount due will apply
4.6 The Hostel may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside the Hostel’s control in which case the Hostel will pay the Customer a full refund of any Charges and any booking fee paid
4.7 The Hostel may cancel the Booking if the payment details provided by the Customer are invalid or insufficient. The Hostel will make all reasonable attempts to contact the Customer for alternative valid details

5. CHECK IN AND CHECK OUT

5.1 Check-in time at the Hostel booked is from 1500 hrs. Check-in prior to 1500 hrs. may be available subject to availability. Guests will be given a link when completing our online check-in and our systems will notify them when their room / bed is ready. Guests may access communal facilities prior to checking if required
5.2 Check-out time at the Hostel booked is 1100 hrs. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. (In the absence of such prior arrangement, failure to check-out by 1100 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate

7. FOOD AND DRINK

7.1 Unless otherwise agreed by the Hostel, the Charges do not include any food or drink.
7.2 Customers and their Guests may not consume or store food and drinks (other than water or items place by the hostel within the room) in their rooms. Alcohol may not be consumed in any room at any time

8. ANIMALS

8.1 Unless otherwise agreed by the Hostel, and only when evidence is available in the form of email or written authority of the Hostels, no animals are permitted at the Hostel. Subject to the animal not being a registered support animal.

9. DISABLED GUESTS

9.1 The Hostel complies with all laws regulating the treatment of, and provision for, disabled Guests
9.2 Customers with any special requirements pertaining to a disability should inform the management team at the Hostel prior to the Arrival Date
9.3 Wheelchair access – Only some hostels are suitable for wheelchair access. Please check the hostel information or contact the individual hostel directly before making a booking

10. BODIES OF WATER

Some of our properties contain pools and are also blessed with bodies of water such as creeks, rivers, tidal lakes & the ocean nearby .There are inherent risks associated with any body of water, such as injury and or drowning. To help better manage these risks we have put together some sensible advice regarding steps you can take to stay safe & the steps we take to help you stay safe.
10.1 What you can do:

• If you can’t swim, don’t enter the water
• If you aren’t a strong swimmer, make use of a floatation device while in the water
• Don’t dive or jump into any body of water without testing the depth (particularly if you can’t see the bottom)
• Don’t run close to any body of water
• Don’t swim alone
• Don’t swim at night
• Heed pool opening/closing times and don’t enter a pool area if it is closed
• Don’t swim while under the influence of alcohol and or drugs
• Take some time to make yourself aware of water depths & conditions before entering
• Make note of the location of any life saving devices or services that may be near where you are swimming
• If at the beach, swim between the flags if available
• Be aware that the surrounding surfaces of a pool or body of water may be wet & slippery

10.2 What we do:

• Provide information to staff & guests making them aware of the risks associated with water
• Provide safety, warning & assistance signage alerting staff & guests to the risks associated with water
• Provide life saving devices in proximity to bodies of water within our properties
• Provide compliant fencing and lockable gates around pools within our properties
• Provide First Aid & CPR charts within pool areas within our properties
• Have First Aid & CPR trained staff on site during pool opening hours
• Ensure there is adequate lighting in pool areas
• Maintain pool enclosure areas to minimise the risk of slips, trips & falls
• Ensure the quality of water in our pools meets testing & health regulations
• Ensure chemicals used in pools are stored securely

11. PRIVACY DETAILS

11.1 The Hostel collects and handles your personal information in accordance with our Privacy Policy, so that we can provide and administer our products and services including travel products, processing bookings, payments, check-ins and cancellations and provide you information about these. Without your information, we may not be able to provide you products and services and you may miss out on receiving valuable information from us. If you are located outside of Australia, please be aware that any information you provide to us, will be transferred from your country of origin to Australia and you consent to this transfer. We may disclose your personal information to third party operators of ‘travel deals’ you have booked, to sponsors and partners when you enter a competition or promotion, when you become a member and to third party service providers. These third parties may have servers located overseas such as in the USA and UK and you consent to these disclosures. If you are providing information on behalf of someone else, you confirm that you have authority to do so, and you have given them the information set out in our Privacy Policy and they have not objected to our handling, use and disclosure of their personal information. You have a right to access your personal information that we hold and may ask us to update, correct or delete this. Our Privacy Policy contains more details on your rights and contact details for questions or complaints at https://halselodgenoosa.com/about-us/privacy-policy

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